RETURNS

RETURNS

Has your customer changed his mind and wants to return his purchase? Find out how to properly manage your returns and what you can offer your clients in such situations.

RETURNS
Note!
Please note that on 25 December 2014 the new regulations of the Consumer Act came into effect.

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Customer trust

Are you trying to stand out among competitors? Being able to return products easily proves to sway customer's decision when choosing online shops. Free returns policy will help build your brand's reputation as friendly, customer-oriented, and trustworthy. That, obviously, is invaluable.

Changes in regulations

A new EU consumer rights law  is about to be set. It extends consumers' rights especially in regards to returns of products purchased online. It is advisable to prepare early.

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Full control

Choosing our returns solution you will get full control over returning orders - in order for a customer to have a free return, one has to prove that the purchase was from your store. The application will quickly check shipment's number to verify that it was sent from you - only positive verification will allow the customer to print a return label and ship the package. You can define which expenses you want to cover - indicate clients, order, or shipment types for which you will offer free returns.

Parcel or courier

Decide which service you will offer you clients to ship returns with:

PACZKA48 (PARCEL48)
Most economical parcel solution with a guarantee 2-day delivery time.
UP TO 2 DAYS  |  WHOLE COUNTRY
POCZTEX Ekspres 24 (POCZTEX Express 24)
Premium solution for online sellers which guarantees the delivery of returning shipment by the next day.
NEXT DAY  |  WHOLE COUNTRY

Trouble-free returns for your customers

Quick and convenient returns in a few steps with our online form
Biggest post office network where parcels can be shipped - over 4500 locations all over the country
SEE HOW IT WORKS  >
How to set up my returns?
  1. Submit your store
  2. Once verified, your store will be available on the form
  3. Now your clients can conveniently return shipments online
  4. Let them know by placing a link to the form on your store's webpage
SUBMIT YOUR STORE  >

Shipments

POCZTEX Ekspres 24 (POCZTEX Express 24)
POCZTEX Kurier 48 (POCZTEX Courier 48)
Kurier MIEJSKI (CITY courier)
Kurier KRAJOWY (DOMESTIC courier)
Kurier BEZPOŚREDNI (DIRECT courier)
PACZKA24 (PARCEL24)
PACZKA48 (PARCEL48)
Przesyłka PALETOWA (PALLET Shipment)
EMS
GLOBAL Exprѐs
Paczka UKRAINA PLUS (Parcel UKRAINE PLUS)
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