NEW obligations of shops
Have you adapted your shop to the coming law amendments? As of 25 December 2014, a new regulation on the protection of consumer rights has become in force. It extends the deadline to withdraw from any agreement concluded away from your business premises, or remotely, up to 14 days, with no reasoning required.
Your client now has 14 days to cancel a remotely-made contract, thus including those made online or over the telephone. Should you forget to notify him of this, the term is automatically extended to 12 months.
Reimbursement of the cost of shipping
The cost of returning the goods to you shall be borne by your client. However, you needs to be informed adequately. Any other costs incurred by the customer (shipping from the store and the order value), must be returned within 14 days. What is important, regardless of the method of delivery chosen by the customer when placing the order in question, you return only the cost of the cheapest form of service available in your store.
No hidden costs
The choice of any particular form of payment for the order can not entail any additional charges. Also telephone contact to sell should be settled as a regular call. The buyer must also be informed of any costs associated with the cancellation of the contract or return of the goods (whether they shall be borne by the client, or shop) - otherwise all the fees will be transferred onto your shop.
Your client must have access to all necessary information. In a clear and open way you must communicate not only the registration and address data of your shop, but also the actual costs of the purchase. It is unacceptable, for example, to use pre-ticked boxes, showing consent to additional payments.
As the vendor, you are obligated to ensure that the client has unequivocallyconfirmed the agreement to purchase and pay - hence the need for the "order with obligation to pay" button (or equivalent) to close upon the transaction.
If you sell online, all the required information or agreements should be made available in paper, or (only with the consent of the buyer) on another durable medium. If you do not meet this obligation, you expose your shop to a fine.
eZWROTY by Poczta Polska (eRETURNS by Polish Post)
Responding to the changes in the law, we have launched a new service for you - eZWROTY Poczta Polska (eRETURNS Polish Post)!
Give your customers the ability to return the goods quickly, and make it easy for yourself to manage the return
Need more information? Click or fill out the contact form to be contacted by our Contact Center staff in the shortest time possible.