NEW obligations of shops

NEW obligations of shops

Have you adapted your shop to the coming law amendments? As of 25 December 2014, a new regulation on the protection of consumer rights has become in force. It extends the deadline to withdraw from any agreement concluded away from your business premises, or remotely, up to 14 days, with no reasoning required.

NEW obligations of shops
Do not know how to prepare for the new reality? To begin with, take full control of the returns process, with the new service - “eZWROTY” (“eRETURNS”) by Poczta Polska (Polish Post).  READ MORE  >

 

Contract withdrawal

Your client now has 14 days to cancel a remotely-made contract, thus including those made online or over the telephone. Should you forget to notify him of this, the term is automatically extended to 12 months.

14 days  | Standard right to withdraw
 12 months  | The extended right to withdraw when the customer is not informed of the 14 days term

Reimbursement of the cost of shipping

The cost of returning the goods to you shall be borne by your client. However, you needs to be informed adequately. Any other costs incurred by the customer (shipping from the store and the order value), must be returned within 14 days. What is important, regardless of the method of delivery chosen by the customer when placing the order in question, you return only the cost of the cheapest form of service available in your store.

No hidden costs

The choice of any particular form of payment for the order can not entail any additional charges. Also telephone contact to sell should be settled as a regular call. The buyer must also be informed of any costs associated with the cancellation of the  contract or return of the goods (whether they shall be borne by the client, or shop) -  otherwise all the fees will be transferred onto your shop.

Information duties

Your client must have access to all necessary information. In a clear and open way you must communicate not only the registration and address data of your shop, but also the actual costs of the purchase. It is unacceptable, for example, to use pre-ticked boxes, showing consent to additional payments. 

 As the vendor, you are obligated to ensure that the client has unequivocallyconfirmed the agreement to purchase and pay - hence the need for the "order with  obligation to pay" button (or equivalent) to close upon the transaction.

 If you sell online, all the required information or agreements should be made available in paper, or (only with the consent of the buyer) on another durable medium. If you do not meet this obligation, you expose your shop to a fine.

eZWROTY by Poczta Polska (eRETURNS by Polish Post)

Responding to the changes in the law, we have launched a new service for you - eZWROTY Poczta Polska (eRETURNS Polish Post)!

Give your customers the ability to return the goods quickly, and make it easy for  yourself to manage the return
shipments. 

 Need more information? Click or fill out the contact form to be contacted by our Contact Center staff in the shortest time possible.

SUBMIT YOUR SHOP  >

Shipments

POCZTEX Ekspres 24 (POCZTEX Express 24)
POCZTEX Kurier 48 (POCZTEX Courier 48)
Kurier MIEJSKI (CITY courier)
Kurier KRAJOWY (DOMESTIC courier)
Kurier BEZPOŚREDNI (DIRECT courier)
PACZKA24 (PARCEL24)
PACZKA48 (PARCEL48)
Przesyłka PALETOWA (PALLET Shipment)
EMS
GLOBAL Exprѐs
Paczka UKRAINA PLUS (Parcel UKRAINE PLUS)
Service POINTS

Returns

NEW obligations of shops

Convenience and applications

eNADAWCA (eSENDER)
eINFO
eMONITORING
MOBILE App
Order COURIER
Locate POST OFFICE

Financial services

Business accounts
Loans
Office Assistance
Purchase Insurance

Envelo

Neokartka (Neocard)
Neofaktura (Neoinvoice)
MOBILE App

Bundle up services

Contact

Poczta Polska (Polish Post)

Bank Pocztowy (Postal Bank)

Pocztowe Towarzystwo
Ubezpieczeń Wzajemnych
(Mutual Insurance
Postal Company)

Envelo.pl

eSklep



Privacy policy

Site map



Helpline:

801 811 812
(landline phones, local call charge)
(+48) 438 888 438
(mobile phones and abroad, operator charge)

 

This website uses cookies. Find out more about their purpose and cookie settings in browsers. By continuing to use this website you consent to the use of cookies.